Windows Hello Something Went Wrong



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If the webcam or fingerprint sensor drivers are corrupted, it may create a problem when the user tries to set up Windows Hello. To fix the issue, attempt to reinstall the drivers. Right-click on Start and select Device Manager. In Device Manager, locate Fingerprint drivers. Windows 10 has many ways to sign in to an account, including using PIN, which is a faster and convenient method of authentication compared to a traditional password. However, sometimes you won’t be able to use a PIN to login, trying to change or add a new PIN will result on a “Something went wrong.

After a Windows update, all of a sudden the Windows Hello Face, Fingerprint, and PIN options - 7519719. 'Something went wrong. Try again later.' I had been using.

This article provides a resolution to make sure you can configure a PIN when Convenience PIN and Hello for Business policies are enabled in Windows 10.

Original product version: Windows 10 - all editions
Original KB number: 3201940

Symptoms

Users who are running Windows 10 Version 1607 or later version of Windows 10 and who are joined to an Active Directory domain cannot create a convenience PIN. Whereas users who are running Windows 10 Version 1511 or earlier can do so without a problem.

When users navigate to Settings > Accounts > Sign-in options, the option to set a PIN is unavailable (appears dimmed), and therefore it can't be configured.

Additionally, if a user has already configured a convenience PIN in an earlier version of Windows 10 and then upgrades to Windows 10 Version 1607 or later, the PIN works until the user navigates to Settings > Accounts > Sign-in options > I forgot my PIN. In this situation, the option to create a PIN is unavailable (appears dimmed). This issue also does not affect Windows 10 Version 1511 and earlier.

Cause

Windows 10 Version 1607 and later includes new functionality that differentiates Windows Hello for Business from a convenience sign-in PIN.

Windows Hello for Business has strong user authentication properties that are frequently and mistakenly assumed to be functioning when the Windows Hello for Business infrastructure is not in place and when a user is using a convenience PIN. This change prevents the creation of a PIN in Windows 10 and later version without Windows Hello for Business.

Additionally, a user cannot create a convenience PIN in Windows 10 Version 1607 and later version when the Use Convenience PIN and Use Windows Hello for Business policies are both enabled unless the device is joined to Azure Active Directory in some way (for example, it is either Azure AD-joined or has the Computer ConfigurationAdministrative TemplatesWindows Componentsdevice registrationRegister domain joined computers as devices policy enabled).

To allow convenience PINs to be created on devices that are not joined to Azure AD, make sure that the following conditions are true:

  • The Use Windows Hello for Business policy is not enabled.
  • The Turn on convenience PIN sign-in policy is enabled.

Resolution

To use a convenience PIN in Windows 10 Version 1607 or later, the following Group Policy setting must be configured:

  • Policy: Turn on convenience PIN sign-in
  • Category: Path Computer ConfigurationAdministrative TemplatesSystemLogon

Note

  • The GPO specifies Windows Server 2012, Windows 8, Windows RT, Windows Server 2012 R2, Windows 8.1, and Windows RT 8.1 only. This is incorrect and will be updated at a later date. This policy does apply to Windows 10 and lets the user set a convenience PIN.
  • Enabling a PIN in this manner does not provide the same level of security as using a PIN with the Windows Hello for Business infrastructure configured.

PIN complexity: Manage PIN complexity in the standard way by using policies that are found in the following location:

Computer ConfigurationAdministrative TemplatesWindows ComponentsWindows Hello for Business PIN Complexity

Do not configure settings other than PIN complexity if you want to use a convenience PIN. Having Windows Hello for Business and Turn on convenience PIN sign-in enabled prevents you from setting a PIN.

More information

When Windows Hello for Business is not in place and a user has a convenience PIN configured, the user is using a password stuffer, which does not have any of the security qualities of Windows Hello for Business. Password stuffers are convenience sign-in PINs and are controlled by the Turn on convenience PIN sign-in Group Policy setting.

Microsoft made this default behavior since Windows 10 Version 1607. The security offered by this default behavior can be decreased at the user's own discretion by enabling a convenience PIN.

For more information, see Windows Hello for Business.

Just upgraded to Windows 10 and chose to use a local account when I set up this computer. But now when I go to Start > Settings > Accounts and click on the 'Sign in with a Microsoft account instead' link, I keep getting the message 'Something went wrong'. Net result is that I am unable to sign into my Microsoft account through this method. Please tell me how to fix this.

Can't switch from local account to Microsoft account? Cannot sign into Microsoft account in Windows 10 to use Cortana, Microsoft Store, or any other features? Now this page will show some useful solutions to fix this issue.

Common issues:

Part 1: Cannot sign into Microsoft account - Something went wrong

Many Windows 10 users cannot sign into Microsoft account and are stuck in the message 'Something went wrong'. This usually happens when they click Sign in with a Microsoft account instead but find cannot switch from a local account to Microsoft account, or try to sign in Cortana/Windows Store with Microsoft account. The causes can be various. I sum up several available solutions you can try.

Solution 1: Network speed

If your internet is disconnected or the net speed is very slow at that moment when you are trying to sign in to Microsoft account, it is likely to become the reason why your Windows 10 cannot sign in Microsoft account. In this case, you have to diagnose your network connection and take a few more attempts until you can sign in successfully.

If that is not the network problem and still you cannot sign into Microsoft account in Windows 10 after many attempts, try the following solutions.

Solution 2: Create a new local account

Another reason why your Windows 10 cannot sign into Microsoft account is there may be an issue with your current user profile. In this case, you can create a new local admin account.

Step 1: Open Windows 10 Command Prompt as administrator.

Step 2: Type net user <username> /add (for example: net user iSumsoft /add) and hit Enter key to add a new local user account. Then type net localgroup Administrators <username> /add and hit Enter key to make the user an administrator account.

Windows Hello Something Went Wrong Fix

Step 3: Sign out your current account. Then sign in Windows 10 with the newly added local admin account and then try to sign into (switch to) Microsoft account.

Tips: This way worked for many Windows 10 users including myself.

Solution 3: Check Microsoft account sign-in assistance service

One of the reasons why your Windows 10 cannot sign into Microsoft account is likely because Microsoft account sign-in assistance service is not turned on.

Step 1: Press Win + R keys to bring up the Run dialog box. Then type services.msc and click OK.

Step 2: The Services window opens. On the right pane scroll down to find Microsoft Account Sign-in Assistant Service, and then double-click on it.

Windows Hello Fingerprint Something Went Wrong

Step 3: Make sure the Service status is Start. Click the drop-down behind the Startup type and select Automatic or Manual. Then click Apply and OK to save the changes.

Step 4: Restart your computer and then try to sign in Windows 10 with Microsoft account.

If this still cannot work for you, try the following solutions.

Solution 4: Troubleshoot by program

Step 1: Download the program Microsoft Accounts troubleshooter.

Step 2: Run the program. It will automatically detect invalid settings on your system. Just need to click Next and wait till troubleshooting is completed.

Step 3: Once problems are fixed, reboot your Windows 10 and then try to sign in to Microsoft account.

If this still cannot work for you, what a pity! I’m afraid you have to reinstall system.

Part 2: Cannot sign into Microsoft account – Password is incorrect

If Windows 10 cannot sign into Microsoft account because of an incorrect password, things will be much easier. Just need to reset the password.

Windows

(1) If your Microsoft account is tied to your local account, reset your password from https://account.live.com/resetpassword.aspx.

(2) If your Microsoft account has existed independently on your Windows 10, you can reset Microsoft account password from Windows 10 login screen or by using our software product Windows Password Refixer.

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