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Get more information about issues displayed in the telemetry log about possible compatibility issues in Office products.

Oct 18, 2018 Microsoft Word is the widely used Word processor across the globe. It is the simplest yet magical application, offers abundant features. People are using this Word program from more than 3 decades and even now it stands the best in the race. However, a common issue regarding this well-known Word processing tool left several users in the high and dry situation. “I can’t edit my Word. Feb 07, 2020  When you open old Word documents (those like.doc,.ppt, and.xls files) in a newer version of Word, you'll be opening them in Compatibility Mode. Certain features may be disabled in your newer version of Word to either preserve the layout or functions of the older document you opened. Feb 24, 2020 When you open old Word documents (those like.doc,.ppt, and.xls files) in a newer version of Word, you'll be opening them in Compatibility Mode. Certain features may be disabled in your newer version of Word to either preserve the layout or functions of the older document you opened.

The following tables list information about issues presented in the telemetry log. For more information about the telemetry log, see Troubleshooting Office files and custom solutions with the telemetry log.

For information about features that have been changed or removed since Office 2013, see Changes in Office 2016 for Windows.

Word For Mac The Document Could Not Be Saved As Pdf Compatibility Mode Free

Controls

These messages can appear if the file contains a control that may not be supported in Office or on the computer operating system.

Table 1. Issues displayed in the telemetry log about controls

Event IDIntroduced in versionApplications affectedAdditional informationTitleDescription
10000
Office 2013
All Office 2013
Warning: Visual Basic 6.0 Controls
The file uses a Visual Basic 6.0 control that does not work in 64-bit versions of Office or in 32-bit versions of Office that are running on a device that uses an ARM processor. Replace the control with a supported control if you want it to be available to Office applications in those environments.
10001
Office 2013
All Office 2013
Link
Controls: Visual Basic 6.0 Control on 64-bit OS
The file uses a Visual Basic 6.0 control that does not work in 64-bit versions of Office. Visual Basic 6.0 runtime files are 32-bit and are supported in the 32-bit OS or in WOW emulation environments only.
10002
Office 2013
All Office 2013
Link
Controls: Visual Basic 6.0 Controls on Device with ARM Processor
The file uses a Visual Basic 6.0 control that does not work on a device that uses an ARM processor.
10003
Office 2013
All Office 2013
Link
Controls: Microsoft Calendar Control
The file uses the Microsoft Calendar control (Mscal.ocx), a feature of previous versions of Access that is not available in Office 2013. The control will not work because it is not installed on the host computer. Use other date picker controls as an alternative, like the Date Picker Content Control (in Word 2013) or the Windows DatePicker control (in the Windows Common Controls).
For more information, see Replacing the Calendar Control in Access 2010 Applications.
10004
Office 2013
All Office 2013
Link
Office Web Components
The file uses an Office Web Components (MSOWC.dll) control. The control will not work because the Office Web Components are not installed on this computer and are not included with Office 2013. To use this control, install the Office Web Components separately.
For more information, see Find Office Web Components Programming Documentation and Samples
10005
Office 2013
All Office 2013
Link
Controls: Unregistered ActiveX Control
The file uses ActiveX controls that are not registered on the host computer. To use the control, register it on the host computer.

Removed and deprecated members in the Object Model

These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that has been removed from the application's object model.

Table 2. Issues displayed in the telemetry log about removed and deprecated members

Event IDIntroduced in versionApplications affectedAdditional InformationTitleDescription
10103
Office 2013
Word 2013, Outlook 2013
Link
OM Removed: Custom XML Feature
The Custom XML feature is removed from Word. The following methods and properties are hidden, and if accessed, return a runtime error:
- XMLNodes.Add method
- Document.XMLHideNamespaces property
- Document.XMLSaveDataOnly property
- Document.XMLSchemaViolations property
- XMLSchemaViolations object and all its members
- XMLSchemaViolation object and all its members
- Application.TaskPanes, if the wdTaskPaneXMLStructure constant (5) of the WdTaskPanes enumeration is specified
- Options.PrintXMLTag property
- View.ShowXMLMarkup property
- XMLChildNodeSuggestions collection and all its members
- XMLChildNodeSuggestion object and all its members
- Selection.XMLParentNode property
- Range.XMLParentNode property
10113
Office 2013
Word 2013, Outlook 2013
OM Removed: Smart Tag Feature
The SmartTags feature is removed from Word. The following objects, methods, and properties are hidden, and if accessed, return a runtime error:
- SmartTag object and members
- SmartTags collection and members
- SmartTagAction object and members
- SmartTagActions collection and members
- SmartTagType object and members
- SmartTagTypes collection and members
- XMLNode.SmartTag property
The following methods are hidden, and if accessed, fail silently:
- Document.CheckNewSmartTags method
- Document.RecheckSmartTags method
- Document.RemoveSmartTags method
The following properties are hidden, and if accessed, always returns FALSE:
- Document.EmbedSmartTags property
- Document.SmartTagsAsXMLProps property
- Options.LabelSmartTags property
- Options.DisplaySmartTagButtons property
- EmailOptions.EmbedSmartTag property
The following property is hidden, and if accessed, always returns true:
- View.DisplaySmartTags property
The following properties are hidden, and if accessed, always returns an empty collection:
- Application.SmartTagTypes property
- Document.SmartTags property
- Range.SmartTags property
- Selection.SmartTags property
10115
Office 2013
Word 2013, Outlook 2013
OM Removed: AutoSummary Feature
The AutoSummary feature is removed from Word. The following method and properties are hidden, and if accessed, return a runtime error:
- Document.AutoSummarize method
- Document.ShowSummary property
- Document.SummaryViewMode property
- Document.SummaryLength property
10116
Office 2013
Word 2013, Outlook 2013
OM Removed: Barcode Feature
The barcode feature for envelopes is removed from Word. The following properties are hidden, and if accessed, always return FALSE:
- Envelope.DefaultPrintBarCode property
- MailingLabel.DefaultPrintBarCode property
10117
Office 2013
Word 2013, Outlook 2013
OM Removed: Window.DocumentMapPercentWidth Property
The Window.DocumentMapPercentWidth property is hidden in Word. If accessed, the property raises a runtime error.
10122
Office 2013
Word 2013, Outlook 2013
OM Removed: Application.FileSearch
The Application.FileSearch was removed in Office 2007. If accessed, this property will return an error. To work around this issue, use the FileSystemObject to recursively search directories to find specific files.
10145
Office 2013
Excel 2013
OM Removed: Application.FileSearch
The Application.FileSearch property was removed in Office 2007. If accessed, this property will return an error. To work around this issue, use the FileSystemObject to recursively search directories to find specific files.
10154
Office 2013
Excel 2013
OM Removed: Smart Tag Feature
The SmartTags feature is removed from Excel. The following properties are hidden, and if accessed, always returns FALSE:
- Application.SmartTagRecognizers property
The following objects, methods, and properties are hidden, and if accessed, return a runtime error:
- SmartTag object and members
- SmartTags collection and members
- SmartTagAction object and members
- SmartTagActions collection and members
- SmartTagOptions collection and members
- SmartTagRecognizer object and members
- SmartTagRecognizers collection and members
The following methods are hidden, and if accessed, fail silently:
- Workbook.RecheckSmartTags method
The following properties are hidden, and if accessed, always returns an empty collection:
- Workbook.SmartTagOptions property
- Worksheet.SmartTags property
- Range.SmartTags property
- IRange.SmartTags property
- DialogSheet.SmartTags property
- IDialogSheet.SmartTags property
10155
Office 2013
All Office 2013
OM Removed: ToolbarButton.Edit Method
The CommandBar Button Editor has been removed. If called, the method silently fails. Custom images can be applied to legacy CommandBar buttons using the CommandBarButton.PasteFace method, or the CommandBarButton.Picture and the CommandBarButton.Mask properties.
10159
Office 2016
Word
OM Deprecated: SkyDriveSignInOption
SkyDriveSignInOption has been deprecated. Use CloudSignInOption instead.

Behavior changes in the Object Model

These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that behaves differently from previous versions of Office.

Table 3. Issues displayed in the telemetry log about behavior changes

Event IDIntroduced in versionApplications affectedAdditional InformationTitleDescription
10156
Office 2016
Word
OM Behavior Change: Use of save events detected
The compatibility checker has detected use of save events which may cause an undesirable experience during real-time co-authoring. Your solution may not work as intended during real time co-authoring sessions due to the higher save frequency during those scenarios. We recommend adjusting the solution to throttle during frequent saves. Alternatively, disable real time co-authoring by using Group Policy.
10160
Office 2016
Word, Excel, PowerPoint
OM Behavior Change: Application.DisplayDocumentInformationPanel
The Document Information Panel has been deprecated as part of InfoPath product deprecation. Querying this property will always return false. Setting this property varies by application. Setting it to true will show the Property Panel for Word and PowerPoint and do nothing in Excel. Setting it to false does nothing in all apps.
10161
Office 2016
Word
OM Behavior Change: ContentControl.DropdownListEntries
The Document Information Panel has been deprecated as part of InfoPath product deprecation. When acting against SharePoint lookup properties the behavior of this API is no longer supported. It works as expected with other types of list entries.
10157
Office 2016
PowerPoint
OM Behavior Change: Presentation.InMergeMode Property
The old merge mode that appears in the document window when co-authoring has been replaced with a new conflict resolution window. If accessed in this situation, the Presentation.InMergeMode property will return False.
10106
Office 2013
Excel 2013
OM Behavior Change: Application.FormulaBarHeight Property
The Application.FormulaBarHeight Property (Excel) property is changed. If accessed, the property reads and writes the height of the formula bar associated with the active window in Excel. To change formula bar height for another window in Excel, set the Application.FormulaBarHeight property after activating the window.
10107
Office 2013
Excel 2013
OM Behavior Change: Workbook.Protect Method
Window structure (height, width, minimized or maximized state) cannot be protected in Excel. If called, the Workbook.Protect Method (Excel) method does not protect the workbook window structure regardless of the value of the Windows parameter.
10140
Office 2013
Word 2013, Outlook 2013
OM Behavior Change: Table.AllowPageBreaks
The Table.AllowPageBreaks property is hidden, and always returns TRUE. To achieve the same behavior, use the ParagraphFormat.KeepTogether Property (Word) and ParagraphFormat.KeepWithNext Property (Word) properties.

Hidden members in the Object Model

These messages can appear if the add-in or macro-enabled document code uses an object, member, collection, enumeration, or constant that has been hidden in the application's object model.

Table 4. Issues displayed in the telemetry log about hidden members

Event IDIntroduced in versionApplications affectedAdditional InformationTitleDescription
10158
Office 2016
Excel
OM Hidden: Presentation.WorksheetFunction.Forecast (All) Method
WorksheetFunction.Forecast method is hidden. If called, the method behaves similarly as it does in Excel 2013. It remains part of the object model for backward compatibility, but you should use WorksheetFunction.Forecast_Linear in new applications.
10109
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.UpdateSummaryProperties Method
The AutoSummary feature is removed from Word. If called, the Document.UpdateSummaryProperties method raises a runtime error.
10110
Office 2013
Word 2013, Outlook 2013
OM Hidden: Comment.Delete Method
Commenters can reply directly to other comments in Word. If called, the Comment.Delete method functions similar to previous versions of Office by deleting a single comment and leaving all replies in the document. To remove an entire thread of comments, use the Comment.DeleteRecursively method. To reply to a comment, use the Comment.Replies.Add method.
10111
Office 2013
Word 2013, Outlook 2013
OM Hidden: Comment.Author Property
Comments in Word are now associated with contacts. If accessed, the Comment.Author property behaves similarly to previous versions of Office. To access the name of a commenter, use the Name property of the Contact object associated with the comment.
10112
Office 2013
Word 2013, Outlook 2013
OM Hidden: Comment.Initial Property
Initials of commenters are not displayed with comments in Word by default. If accessed, the Comment.Initial property behaves similar to previous versions of Office. However, printed documents still display initials for comments.
10114
Office 2013
Word 2013, Outlook 2013
OM Hidden: Comment.ShowTip Property
ScreenTips associated with comments in Word are shown by default. If accessed, the Comment.ShowTip property always returns FALSE.
10118
Office 2013
Word 2013, Outlook 2013
OM Hidden: Options.BackgroundOpen Property
Large web documents cannot be opened in the background in Word. If accessed, the Options.BackgroundOpen Property (Word) property always returns FALSE and cannot be set to any other value.
10119
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.ApplyQuickStyleSet Method
The Document.ApplyQuickStyleSet method is hidden in Word. If called, the method continues to function the same as it did in Office 2007 by changing the Style Set for the document. To use the new features of Office 2010 and above, replace with the Document.ApplyQuickStyleSet2 Method (Word) method.
10120
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.SaveAs Method
The Save As feature behaves similarly to previous versions of Word. If called, the Document.SaveAs method behaves similarly as it does in Office 2007. And the SaveAs2 method is added to the Document object that contains the properties introduced in Office 2010. To use the new features of Office 2010 and later, replace the Document.SaveAs method with the Document.SaveAs2 Method (Word).
10121
Office 2013
Word 2013, Outlook 2013
OM Hidden: Assistant and AnswerWizard Features
The Assistant and AnswerWizard features have been hidden in Word.
The following properties are hidden but remain part of the object model for backward compatibility. It is not recommended to use them in new Office solutions:
- Application.Assistant property
- Application.AnswerWizard property
The following properties are hidden. If accessed, they return a runtime error:
- Global.Assistant property
- Global.AnswerWizard property
10123
Office 2013
Word 2013, Outlook 2013
OM Hidden: Options.WPHelp
The Options.WPHelp property is hidden.
10124
Office 2013
Word 2013, Outlook 2013
OM Hidden: Options.SetWPHelpOptions
The Options.SetWPHelpOptions property is hidden. If accessed, the property returns an error.
10125
Office 2013
Word 2013, Outlook 2013
OM Hidden: Options.WPDocNavKeys
The Options.WPDocNavKeys property is hidden. If accessed, the property always returns FALSE.
10126
Office 2013
Word 2013, Outlook 2013
OM Hidden:Options.BlueScreen
The Options.BlueScreen property is hidden. If accessed, the property always returns FALSE.
10127
Office 2013
Word 2013, Outlook 2013
OM Hidden: Options.AllowFastSave
The Options.AllowFastSave is hidden. If accessed, the property always returns FALSE.
10128
Office 2013
Word 2013, Outlook 2013
OM Hidden: Application.DisplayStatusBar
The Application.DisplayStatusBar property is hidden. Use **Application.CommandBars('Status Bar')**Visible instead.
10129
Office 2013
Word 2013Outlook 2013
OM Hidden: Document.HTMLProject
The Document.HTMLProject is hidden. If accessed, the property returns an error.
10130
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.Versions
The Versions feature is removed, and as a result, the Document.Versions property is hidden. If accessed, the property returns an error.
10131
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.Route
The Routing Slip feature is removed, and as a result, the Document.Route method is hidden. If accessed, this method returns an error.
10132
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.HasRoutingSlip
The Routing Slip feature is removed, and as a result, the Document.HasRoutingSlip property is hidden. If accessed, the property returns an error.
10133
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.Routed
The Routing Slip feature is removed, and as a result, the Document.Routed property is hidden. If accessed, the property returns an error.
10134
Office 2013
Word 2013, Outlook 2013
OM Hidden: Document.RoutingSlip
The Routing Slip feature is removed, and as a result, the Document.RoutingSlip property is hidden. If accessed, the property returns an error.
10135
Office 2013
Word 2013, Outlook 2013
OM Hidden: Diagram OM
The Diagram object and the properties and methods associated with the Diagram object have been hidden. If accessed, the following members generate errors:
- Shapes.AddDiagram
- Shape.Diagram
- Shape.DiagramNode
- Shape.HasDiagram
- ShapeHasDiagramNode
- ShapeRange.DiagramNode
- ShapeRange.HasDiagram
- ShapeRange.HasDiagramNode
10136
Office 2013
Word 2013, Outlook 2013
OM Hidden: ShapeRange.Activate
The Word Picture object is hidden, and as a result, the methods used to convert a picture to a Word Picture object were also hidden. These methods included the following:
- InlineShape.Activate
- Shape.Activate
- ShapeRange.Activate
If used, these methods generate an error.
10137
Office 2013
Word 2013, Outlook 2013
OM Hidden: Shape.Activate
The Word Picture object is hidden, and as a result, the methods used to convert a picture to a Word Picture object were also hidden. These methods included the following:
- InlineShape.Activate
- Shape.Activate
- ShapeRange.Activate
If used, these methods generate an error.
10138
Office 2013
Word 2013, Outlook 2013
OM Hidden: InlineShape.Activate
The Word Picture object is hidden, and as a result, the methods used to convert a picture to a Word Picture object were also hidden. These methods included the following:
- InlineShape.Activate
- Shape.Activate
- ShapeRange.Activate
If used, these methods generate an error.
10139
Office 2013
Word 2013
OM Hidden: Shapes.AddChart
The Shapes.AddChart method is hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications. Use the Shapes.AddChart2 method instead.
NOTE: The Shapes.AddChart2 method applies a default title to the new chart. If you need to change the title of the chart after it has been added to the file, use the Chart.ChartTitle property or edit the title manually.
10141
Office 2013
Word 2013, Outlook 2013
OM Hidden: Application.ShowWindowsInTaskbar
The Application.ShowWindowinTaskbar property is hidden. If accessed, the property always returns true.
10142
Office 2013
Word 2013, Outlook 2013
OM Hidden: HangulHanjaConversionDictionaries.BuiltinDictionary
The HangulHanjaConversionDictionaries.BuiltinDictionary property is hidden. If accessed, the property returns NULL.
10143
Office 2013
Word 2013, Outlook 2013
OM Hidden: Template.AutoTextEntries
AutoText is now a type of Building Block. You can access Building Blocks by using the Template.BuildingBlockEntries Property (Word) or Template.BuildingBlockTypes Property (Word) properties.
By default, AutoText is saved in normal.dotm
10144
Office 2013
Word 2013, Outlook 2013
OM Hidden: View.RevisionsMode
The View.RevisionsMode property is hidden. Instead, use the View.MarkupMode Property (Word) property.
10146
Office 2013
Excel 2013
OM Hidden: ISlicerCache.ClearManualFilter
The method ClearManualFilter of ISlicerCache object was marked as hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10147
Office 2013
Excel 2013
OM Hidden: _Application.ShowWindowsInTaskbar
The property _Application.ShowWindowsInTaskbar has been hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10148
Office 2013
Excel 2013
OM Hidden: _Application.SaveISO8601Dates
The property _Application.SaveISO8601Dates has been hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10149
Office 2013
Excel 2013
OM Hidden: SlicerCache.ClearManualFilter
The method ClearManualFilter of SlicerCache. object was marked as hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10150
Office 2013
Excel 2013
OM Hidden: _Application.Assistant
The property _Application.Assistant has been hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10151
Office 2013
Excel 2013
OM Hidden: _Application.AnswerWizard
The property _Application.Assistant has been hidden. If accessed, the property returns a runtime error.
10152
Office 2013
Excel 2013
OM Hidden: _Global.Assistant
The property _Global.Assistant has been hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications.
10153
Office 2013
Excel 2013
OM Hidden: Shapes.AddChart
The Shapes.AddChart method is hidden. It remains part of the object model for backward compatibility, but you should not use it in new applications. Use the Shapes.AddChart2 method instead.
NOTE: The Shapes.AddChart2 method applies a default title to the new chart. If you need to change the title of the chart after it has been added to the file, use the Chart.ChartTitle property or edit the title manually.

See also

If you want to use the modern features of Word 2019 or Office 365, you will need to upgrade your Word documents if they are based on an older version of the Word software. Upgrading ensures that your documents are compatible with the newer versions of Word and that you are able to use the new formatting and other tools available in the latest versions of the software.

Converting an old Word document to a newer version only takes a few clicks as long as the Word software is installed on your computer. When the file is converted, you’ll see it has a new extension that only newer Word files use.

Upgrade Word Documents Using The Word Software

If you have the Microsoft Office suite installed on your computer, you likely have Word installed as well. You can use this software without requiring any add-ons to upgrade your Word documents.

Right-click on the document you want to convert and select Open with followed by Word. This ensures the file opens in the right software.

When the document opens, click on the File tab at the top-left corner. Then select the tab that says Info in the left sidebar and click on Convert in the right pane.

A dialog box will appear on your screen asking you to confirm your action. Here’s what it basically wants to tell you:

  • Your old document will be replaced with the new upgraded one.
  • There’ll be minor changes to the layout.
  • Click on Tell Me More if you’d like to know more about the process. Also, if you don’t want to see this dialog box for future conversions, checkmark the checkbox.
  • Finally, hit the OK button to start the conversion.
Word for mac the document could not be saved as pdf compatibility mode youtube

Another way to upgrade your document is to use the Word’s save menu. While the document is open, click on the File tab and select Save As.

Then select Word Document from the format drop-down menu and hit Save. Keep in mind that this doesn’t replace the old version of the document but creates a completely new copy of the document based on the newer Word software.

You can follow the above steps to upgrade as many of your old Word documents to newer versions as you want.

Also, since it’s just a matter of a few clicks and you have the ability to disable the dialog box, you can easily convert a number of documents in a short period of time.

Word For Mac The Document Could Not Be Saved As Pdf Compatibility Models

Upgrade Word Documents to Microsoft Word Online

If you don’t have the Word software installed on your computer and you prefer to use the online Word app, you can also use it to convert your Word documents.

The online app provides pretty much the same features and interface as the offline one.

Open a modern web browser and head over to the Office online website. Once you’re there, sign-in to your account if you aren’t already.

When the main interface loads-up, click on the option that says Start new and select Upload and open. It’ll let you upload your old Word file from your computer. Usb extreme game installer download.

Navigate to the folder where your document is and select it for it to be uploaded online.

When the file is uploaded and is open on your screen, click on the Edit Document option and then select Edit in Browser.

A prompt will appear saying it’ll first convert your file and then let you edit it. It also says a copy of your original document will be created.

Click on Convert in the prompt.

Word For Mac The Document Could Not Be Saved As Pdf Compatibility Mode In Windows 10

If you’d like to see the changes in the layout, click on View. Else, click on Edit to start editing the document.

To get a copy of the document for offline access, click on the File menu and select Save As followed by Download a Copy.

Click on Download on the following screen to start downloading the document to your computer.

The downloaded document should be the upgraded version of your old Word document.

Word For Mac The Document Could Not Be Saved As Pdf Compatibility Mode Windows 10

Now that your documents are upgraded, you are free to use any of the modern functionalities of Word in them. You can use newer editing tools, use a newer file extension, and so on, without any worries.

Bear in mind, though, if you need to send the file back to someone and they use an older version of the software, they won’t be able to see the newer changes made to the document.

What Is Compatibility Mode In Microsoft Word?

When you open an old version of a document in the latest Word software, you’ll find a text saying Compatibility Mode appearing next to the document name at the top. Did you ever wonder what that text meant?

Compatibility Mode is actually a mode that the newer versions of Word use to ensure that when you edit your old documents, they aren’t being modified with the latest editing tools in the software.

It’s because Word doesn’t want you to add any features to your old documents that the old versions of Word don’t understand. For example, if you add a new formatting option available in Word 2016 to your Word 2004 document, the 2004 version of Word won’t understand the formatting. It may then show the document with scrambled text and so on.

Compatibility Mode ensures things like that don’t happen and that you can only use the formatting and other tools that are fully compatible with your current Word document version.

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